I feel compelled to write this less than satisfacory review after a recent experience, especially since Thai Orchid does charge premium pricing Last time we went in we ordered Rad Na which is suppossed to be prepared with eggs in the noodles while stir frying. It was incorrectly prepared with eggs in the gravy (wrong). Ate it and it was terrible. Pointed this out to the same waiter on the next visit. Waiter remembered the previous visit and also saw that it was incorrectly prepared by a new cook and said nothing at the time, neither offered to have the dish done over properly. This second visti he recommended I try it again ""to make it right"". This time it was prepared correctly but was pretty tasteless....not good enough to be a restaurant offering in my opinion. In neither case was I offered the opportunity to order a replacement entre (at no cost) or offered a credit against a future visit. Any really good restaurant (from a customer service perspective) would have made such a complimentary offer after a customer has directly expressed having a bad experience. This was truly a disappointment.
Pros: Great dish to try is Pad Prik w/ Chicken - try at lunch
Cons: Inconsistent quality on some dishes and staff not trained to make things right
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