I received an online gift certificate from Ummelina. The services (a massage and facial) were fine. When I checked out the clerk told me that my gift certificate was for more than the services I had used. That was a nice surprise, and not wanting to waste the money, the clerk suggested I use the balance to purchase some of their products. I did, although didn't use them for long because they made me break out. (luckily I didn't pay for them right?) Well....
Over a month later, I received a phone call from the "manager" saying that they had charged my service to the wrong gift certificate and I owed a difference of $60. The guy even asked if I actually had a gift certificate or if I just had them look one up, insinuating some dishonesty on my part! So insulting! When I said I didn't think I should be responsible for their mistake since I only bought the products because of the erroneous remaining balance on the gift certificate, I was handed over to the general manager who got on the phone and rudely told me they would just charge my credit card if I didn't pay the balance. These people have taken a generous gift from a close friend and completely ruined it for me. I will NEVER go back to Ummelina, and I suggest you don't waste your time.
Cons: Bad Service, Rude Staff
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