We received a flyer on our doorstep from Callaloo promoting their superbowl platters a week before the game. When i called to place my order the employee had no idea what i was talking about and had to tranfer me to ""a manager"". I placed my order with the owner for a platter which should have been $37.00 total. Two days later looking at my bank account i noticed that i had been charged once for $38.50 (which is not $37.00) and another charge the next day for $80.40! I called and spoke with the owner who apologized and said he had no idea how this could happen and that he would be right on it. After a few hours passed i had to call the owner back to see what was to be done, he said that a credit for the charges would be placed on my card and $37.00 would be put on for the actual order, never once apologizing for the gross negligence or offering a way to smooth things over. As someone who works in the restaurant business I find this to be horrific customer service. A day later i check my account again to make sure the correct charge was on there and now i had a $37.00 charge as well as a charge for $67.00. My husband called the owner and again received no apology and no explanation and was in every way rude and incapable of offering anything in the way of customer service. Only AFTER threats to involve the police for fraud/identity theft were we able to get a reponse (we'll get the charges reversed sometime in next month). After all of this we now have to call our bank to disspute the charges and get a new card since it would appear that someone at this restaurant is using our card number to charge things repeatedly. I discourage anyone from going here. P.S. the food we got wasn't that great to begin with.
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