Was very excited about new ""organic"" salon- was looking forward to new stylist, new experience, and better hair- was greatly disappointed. The staff was lacking energy and not a smile to be seen, hardly any reading material, receptionist on My Space most of the time, and my hair stylist was either having a bad day or is just in constant expressionless mode. I was trying to look past these things however, could not look past the fact that I was told a price on the phone which was MUCH different that price I was charged. When I questioned this the stylist at the front said ?well our pricing guides are wrong- we should probably throw them away.? I wasn't satisfied with that answer so placed a call to manager the next day just to give her a heads up- being a new salon- that her stylists and receptionist were not on the same page and giving out different prices. The manager tended to talk over me, was very loud, and all she could say was that her husband probably talked to me over the phone about price and he knows nothing about the business- then why is he answering the phone and quoting services? I got nowhere with her and was very upset at how unprofessional she was and how unaccommodating she was to a new client. I did not feel taken care of by anyone there. Also thought it was odd that when I asked stylist about the benefits of organic treatments I really wasn?t given an answer- makes you wonder.. Overall I look for a comfortable environment where I enjoy spending time and do not feel guilty or taken advantage of when paying for my services. Salons are investments for clients- these services are not cheap and you must make your clients feel that you are there for them and willing to listen to concerns.
Pros: shampoo was nice
Cons: overall - thumbs down!
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