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They charge you for their mistakes! - Review by citysearch c | Patanegra

Patanegra

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They charge you for their mistakes! 2/6/2007

So my friend and I went there on a Saturday night. It wasn't busy so we got seated right away. We ordered the fried cheese, which was good but the toasted bread could easily have cracked a tooth. We joked that we couldn't hear each other while we were chewing it. I thought the cheese was tasty, though. The salad with goat cheese was FABULOUS! It had walnuts and roasted red peppers and the dressing was perfect. That was my favorite thing. We also ordered the small steak with blue cheese. Well, our original waiter accidentally brought out the large order. Apparently there was shift change because another waiter, who didn't bother introducing himself, came over and asked if we had touched the steak yet. It had actually sat for about ten minutes because we were finishing other meals, but he asked just seconds before I cut into it. With my knife on the steak, I told him that I was just about to serve it. He then said that it was the large and if we eat it, it is $18 instead of the small size price. I withdrew my knife and we asked for the small. I thought that was weird and rude becuase it was their mistake and they should not have charged us for it. Plus, it took them nearly ten minutes to recognize their mistake. Also, I was left wondering if they were going to serve it to someone else! So, we sat there for several minutes without anything to eat while we waited for the correct order arrive. To boot, the waited never apologized for their mistake. I felt that our new waiter was not very good. He seemed rushed and inattentive. For the price you pay to eat there, one would expect great service and great food. I was a bit disappointed, but I would still recommend this restaurant (with reservations) and I may go back myself. more
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