In the past couple of years, I've made the jump from 'regular' denim to 'designer' denim. I have two carefully-selected pairs of designer jeans, one of which I purchased from Karisma. Nine months after I spent $175 on this pair of jeans, they ripped straight across the back of the leg during normal wear. I took them back to the store and was told by a worker that the owner does not exchange jeans or offer any sort of assistance to customers in the event that the merchandise is defective. I left my number and asked to have the owner call me the next day. The following day, I received a rude message from the owner (John), telling me that they do not do returns or exchanges and offering me no assistance as far as returning the jeans to the manufacturer. I spoke with a friend who has done business with this man in the past, and she told me he is difficult to work with on these matters. Especially for jeans, I would HIGHLY recommend trying Saks or Denim instead of Karisma.
Cons: Store clerks and store owner are rude and unhelpful.
more