The office staff is polite and professional. Very high call volume but phone will still be answered in 5 rings. Fleet of over 200 cabs citywide. New computer dispatch system allows customer service agents to focus 100% on customer service. Coming from someone inside the industry Olde City can't be beat. I would recommend this service to family and friends in fact I have. If youre late for an important date call 3-3-8 0-8-3-8 and never again wonder "" Where's my Taxi "" !!!
Pros: Great service Average wait lower than other companies
Cons: New computer system still being beta tested citywide