I'm new to the area and depended heavilly on CitySearch for recommendations. I was happy to learn that K&M's rating was well earned and deserved. From the prompt call pickup, easy-for-me scheduling, call before arrival, great crew, to the expertise, I was pleased. We had a puppy stay for Christmas and she did what all puppies do; K&M was able to remove the staining and smell, 24 hours after treatment, the smell was gone - the enzyme takes a bit of time to work it's magic. The crew did not oversaturate the carpet so it too, dried within a reasonable time (3 hours). I've used other cleaners before, but K&M really have done the best job in my years of having this work done. Unrelated; be cautious of the carpet companies that scrub your carpets (the non-steaming method) the process will ruin a new carpet as it seems to untwist and matt the fibers - as happened to me in Houston.
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