I moved to the bay area in June, and had my hair done (at a Palo Alto salon which will remain unnamed) and the result was so bad that I spent 5 months researching salons before scheduling another haircut & color. I had decided to cut my lifeless shoulder length hair short (above my ears short) and I knew I had to go to an expert. Well, thank god for citysearch because it directed me to LEN & UTOPIA, and I got the best haircut & color I have ever received in my life. Len took the time to really listen to what I wanted and also took the time to offer his expert opinion on my hairstyle--making sure that the end result was perfect for my faceshape & that the color was perfect for my complexion--I've never had that kind of attention from a stylist before! The style turned out so great other customers & stylists at Utopia were complimenting my hair while it was still wet and undone! I left the salon that day feeling like a new person, one with confidence and style and knowing that I wouldn't go anywhere else ever again! 3 months later, I'm growing my hair out again (for a wedding in June, not because I don't love my short hair)--but the "transition" cuts also look so good, that I'm never in that awkward growing out phase and I love my hair each time! Even better, I'm still getting complments on my hair, at least once a week! Even if I didn't love my hair each time, I think I would still go to Utopia for the individual attention and the friendly customer service I get from the stylists & reception, it really makes getting my hair done a great experience.
Pros: individual attention, customer service, skill, atmosphere
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