This place is horrible. Wait times in excess of 2 hours even with appointment, but more bothersome is the lack of knowledge by the staff. Rarely ever get to see the actual vet, though I had questions;told they are too busy. Kitten had a reaction to a vaccination, but not explained properly. Asked to see the vet to ask further questions and she was rude and rushed. When picking up my kitten from being neutered, an assistant said bring him back in 10 days to remove his sutures. I questioned that the cat had sutures since my own research revealed male cats do not require sutures. Also mentioned there was an antibiotic for a virus. I asked for explanation about the virus and he said he didn't know. I demanded answers. I waited around and finally asked an office assistant when someone might help me. She was alarmed I had not seen the vet and said someone would be with me. Vet never talked with me, but another assistant said the kitten would come back in 10 days for the virus. I asked about the sutures and he said the cat does not have sutures. He then proceded to try and open the cage to the cat carrier with a dog right beside us. I asked can we please go into an exam room as the cat is agitated from the procedure. We go inside and he looked to see if the cat had sutures, which he did not. A vet finally shows up and I told her that I was dissatisfied with the service that I have received over the past 5 months. She didn't care. She was rude, calloused and would not listen to my concerns, shouting at me. She said she didn't care what had happened in the past and what could they do for me now. I told her that I was done here and would never come back. I have always had to beg for information. Twice, the heartworm medicine was expired. Never have information on meds and how to administer; was told there was no literature and they couldn't help me. The front staff is incompetent and rude. But what I can't ignore is the rudeness and behavior of the actual veterinarian.
Pros: convenience-weekend hours
Cons: rude, uncaring veterinarian; unknowledgeable staff
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