I rented a couple DVDs and both of them were damaged, i.e. my DVD player skipped and I could not watch them in peace. When I brought them back to ask for a refund, I got an argument, and an explanation of how my DVD player sucked. That was my first rental with a new membership. Never again!
Pros: Selection, hard-to-find titles
Cons: Customer service, customer service, customer service.
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