My wife and I were visiting New York from Boston in July and had heard good things about this restaurant. We were disappointed. We ordered the sea bass and the duck spring rolls to start. Both were average. I then had their chicken and my wife tried their salmon. The chicken (Kung Pau, I believe) wasn't bad, but I've had similar food at PF Chang's for a lot less. My wife did not like her salmon and barely touched it (it was dry and looked disgusting). When she told the waitress, the waitress simpoly smiled. Another dish was not offered, it was not taken off the bill, NOTHING was done. I believe we saw our waitress speak to the manager and he decided that it wouldn't be worth it to do anything about the bad dish. We eat out all the time and were shocked that a supposedly ""fine"" restaurant that is successful, would not try to make the customer happy. We handled the situation by not leaving a tip (the approximate price of the salmon) and making a note on the credit card receipt as to why we had a problem with the ""service."" I also spent 45 minutes on my main course so that they would have to wait to turn the table around. AND I'm writing this and other reviews online. What a waste for a restaurant to mishandle an unhappy customer in such a manner!
Pros: ambience
Cons: food, prices, service
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