I was charged $300 more than quoted at the outset. Because I was splitting the cost with 2 other friends (who I didn't know also paid) I didn't realize the mistake until a day later. While the total price we paid was the price listed on the written menu, we relied on the receptionist's verbal quote and were not shown a menu. The spa, rather than acknowledging their mistake refused to refund any money. Even a spa credit would have prompted my friends and I to return. Even though I lost $300, Juvenex has lost even more by being so short-sighted. I will go out of my way to make sure that no one I know EVER gives them business.
Cons: Rude Management, Confused Staff, Poor Customer Service
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