I am a first time dog owner and I went to West Chelsea as instructed by my breeder. I had gone there to get a full checkup for my Yorkie. They spent about 5 minutes with my puppy and told me that he was fine. I started to ask questions about puppies and training and her response was ""we have trainers numbers at the front desk that can help you"". And after spending over $100, left with no other information and for a 5 minute visit. About a month later I took my puppy back to see if he had an ear infection since he seemed to be scratching so much. She looked into his ear, prescribed an ear drop for $40 and also had to pay another checkup fee. Came out to about $100 again. I should have known better from the first visit. His ear infection did not go away. I ended up taking him to a groomer and was told by the groomer that his ear infection was caused by the hair that should have been removed by the vet. The vet did not tell me this. all she did was prescribed him ear drops that he did not need. All he needed was a simple plucking of the hair in his ears and he would've been fine. Instead not only did we spend hundreds of dollars but made my puppy suffer needlessly. I am extremely hurt by how my puppy was neglected. I had trust in my vet to take his well being seriously. Never again will I trust them with any of my pets. If you care about your pets, DO NOT go there. This is absolutely NOT ACCEPTABLE.
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