I had been with my vet for years who was wonderful, but after her last move, she hired a manager who was impossible to deal with and I, along with many other people left to find another practice. West Chelsea vet was recommended so I paid over $200. To get copies of my records for my all 3 of my cats and brought them to be copied when one of my cat's was seen the first time at West Chelsea.
Prior to my recent 2nd visit with this vet, I had made several calls to coordinate my cat's visit because they has lost the two sets of records I left with them to copy. In addition, I had my own health issues and needed to coordinate my cat's visit since someone else was taking him. Every time I called I spoke with a different person and received a different instructions so it was difficult to coordinate this visit.
We had a 9:00 am appointment with Dr. Mlekoday for my cat who needed to not only see him for his regular 6 month check up, (he has several health issues) but one of the soft paws they or the prior vet put on never came off and ended up digging into his pad. It is a big deal to bring him in because he needs to be sedated in order to be seen. In addition, I have two other cats and they all go nuts the night before because I have to remove all the food and water after midnight.
My cat was pick up at 8:30 for what I thought was a 9:00 am appointment. I received a phone call around 9:30 asking me some questions was told that he wouldn't be sedated until 11:00. I guess a 9:00 appointment means with the doctor, not the cat.
I called at 1:30 to see how he was doing and was told he wasn't seen yet. I asked them why he wasn't seen at 11:00 and didn't get a straight answer. All I was told was that he would be seen ""soon"". I then asked why didn't they call me about this change because this would mean I have to make new transportation arrangements. again, I was told, ""he will be seen soon"" I got upset since my cat has now not had anything to eat since midnight the night before and has now been in the small portable kennel since 8:15 am. I was upset and had to get off the phone quickly and find transportation at most likely an after hour price. So as I hung up the phone, I sad a ""4 letter word"". While frantically making calls, the doctor called me back to tell me that because I cursed at her staff (which wasn't true) she will not see my cat. I explained that I didn't curse at her staff member but at the situation and she still refused to see him. After all this, My poor cat did not get the medical attention he needed.
I could go on and on about other things that happened that had red flags all over this place but I ignored them and paid the price. The point is this ""vet"" in not competent, compassionate or professional and moreover, does not have the best interest of your pet at hand and should not be practicing.