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West Chelsea Veterinary Hospital - 14 Reviews - 203 10th Ave, New York, NY - Veterinary Services Reviews - Phone (212) 645-2767

West Chelsea Veterinary Hospital

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203 10th Ave
New York, NY 10011
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(212) 645-2767
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Reviews

( 9 )
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( 3 )

Best

I could not be happier and more impressed with the treatment and experience I received from the entire staff at West Chelsea Veterinary. I had called them initially over the conce...

Worst

I had been with my vet for years who was wonderful, but after her last move, she hired a manager who was impossible to deal with and I, along with many other people left to find a...

Horrible experience 8/28/2010

I had been with my vet for years who was wonderful, but after her last move, she hired a manager who was impossible to deal with and I, along with many other people left to find another practice. West Chelsea vet was recommended so I paid over $200. To get copies of my records for my all 3 of my cats and brought them to be copied when one of my cat's was seen the first time at West Chelsea. Prior to my recent 2nd visit with this vet, I had made several calls to coordinate my cat's visit because they has lost the two sets of records I left with them to copy. In addition, I had my own health issues and needed to coordinate my cat's visit since someone else was taking him. Every time I called I spoke with a different person and received a different instructions so it was difficult to coordinate this visit. We had a 9:00 am appointment with Dr. Mlekoday for my cat who needed to not only see him for his regular 6 month check up, (he has several health issues) but one of the soft paws they or the prior vet put on never came off and ended up digging into his pad. It is a big deal to bring him in because he needs to be sedated in order to be seen. In addition, I have two other cats and they all go nuts the night before because I have to remove all the food and water after midnight. My cat was pick up at 8:30 for what I thought was a 9:00 am appointment. I received a phone call around 9:30 asking me some questions was told that he wouldn't be sedated until 11:00. I guess a 9:00 appointment means with the doctor, not the cat. I called at 1:30 to see how he was doing and was told he wasn't seen yet. I asked them why he wasn't seen at 11:00 and didn't get a straight answer. All I was told was that he would be seen ""soon"". I then asked why didn't they call me about this change because this would mean I have to make new transportation arrangements. again, I was told, ""he will be seen soon"" I got upset since my cat has now not had anything to eat since midnight the night before and has now been in the small portable kennel since 8:15 am. I was upset and had to get off the phone quickly and find transportation at most likely an after hour price. So as I hung up the phone, I sad a ""4 letter word"". While frantically making calls, the doctor called me back to tell me that because I cursed at her staff (which wasn't true) she will not see my cat. I explained that I didn't curse at her staff member but at the situation and she still refused to see him. After all this, My poor cat did not get the medical attention he needed. I could go on and on about other things that happened that had red flags all over this place but I ignored them and paid the price. The point is this ""vet"" in not competent, compassionate or professional and moreover, does not have the best interest of your pet at hand and should not be practicing. more

Honest, genuine & ethical treatment of all patients 1/25/2010

I could not be happier and more impressed with the treatment and experience I received from the entire staff at West Chelsea Veterinary. I had called them initially over the concern of declawing my 4-yr-old cat, an issue I myself was unsure of doing (ethically & financially, especially considering the relatively high costs of raising a pet on the East Coast). I had talked to several other renown places in Manhattan, and West Chelsea offered not only the best estimate economically (they itemized each part out and took careful time to explain it to me, including extra possible costs), but also seemed to understand taking each patient's procedures one step at a time, versus several questionable pricey tests done before evaluation. The pre-op appt with Dr. Maeda completely calmed my fears about the procedure-- I appreciated the spacious, calming & genuinely friendly environment the staff upheld for all people and their pets-- and the entire process really put me at ease. The personal enthusiasm the entire staff showed towards my cat really blew me away each time I visited or called, and the bonus part came upon payment of the bill when I actually owed about $400 less than initially estimated(!). Although I would have readily paid more to ensure the well-being of my beloved pet, I was incredibly appreciative of the honorable efforts at everyone at WCVH, and would recommend them to anyone seeking a helpful, knowledgeable and honest sanctuary for their pet at any time. Pros: personable, friendly, economical more

The only Vet I trust 10/19/2009

WCVH has cared for my two puppies since we rescued them from a shelter. We would never go anywhere else. The staff and doctors have been so kind and responsive and, most of all, proactive. \r \r We've never owned dogs before and are subsequently mildly panicky and uninformed about the puppies health. We had brought the puppies to other vets when they started showing problems and were told 'nothing was wrong'.\r When we went to the doctors at West Chelsea, they were thorough, professional and reassuring. They diagnosed and solved problems immediately and there was a marked difference in the puppies health.\r The doctors explained everything in great detail and have followed up many times to be sure both the puppies and the owners were comfortable. \r I have never been treated to a place that combines such professionalism and caring so well. Nor have I met a group of people that cared about my pets as much as I do. Pros: Care for my pets as much as I do more

West Chelsea Vet. 9/11/2009

My first visit to West Chelsea vet was for an emergency this week as we found out my cat ate a sewing needle and needed emergency surgery. I was so glad to be able to take her here and not the hospital on the east side. She was so sick that I just wanted to take her to the closest full service vet and Bid-a-wee and the hospital was just to far. \r \r Dr. Farber was terrific with her. He diagnosed her quickly and immediately set her up for the surgery. The surgery was extensive but went well and the staff has been terrific. And I received phone calls twice a day with updates on her progress. \r \r We were encouraged to stop by to visit her everyday of her stay and hopefully she will be coming home today. We really miss her. \r \r Also, their billing department was very sensitive and understanding. Nice to know that every department within this practice puts the well being of your pet first. \r \r Also, their hours are terrific. I had been going to Bid-a-wee for my pets exams and shots but will now make West Chelsea our new primary vet. \r \r Thank you West Chelsea, your doctors and staff. Thank you for saving our girl!!\r \r The Cooper Family\r \r Pros: Now located on 26th Street bet. 7th and 8th Avenue more

Wonderful 1/14/2009

I switched my cat to West Chelsea after a negative experience with another neighborhood vet, and I couldn't be happier that I did. Dr. Halligan and Dr. Mlekoday are fantastic, and the staff and techs can't be beat. Some of my favorite points: \r \r 1. They never rush through exams, and always take the time to answer questions. \r \r 2. They also call promptly with test results and will spend as much time as you need on the phone to talk them through and understand them. \r \r 3. They're extremely compassionate. \r \r 4. They always have taken the time to discuss what course of action would be best for MY particular cat, and have focused on his best interests and quality of life above all else. \r \r 5. They've never tried to sell products or services--when they've recommended treatment for my cat, I've always known it was because it was the best option, not because they wanted to make money. \r \r 6. They always return phone calls quickly if you contact them with a concern about your pet.\r \r 7. If your pet has an emergency, they WILL get him into the schedule and take care of him.\r \r \r I'd really recommend West Chelsea without reservation. They're the best. I wish doctors for people were this good! Pros: Wonderful, attentive doctors and staff more

Great care 12/1/2008

Thank you for taking such great care of my dog over the years!\r No matter when- no matter what vet- she was always in good hands. Pros: location more

CARING, COMPETANT DOCTORS! 3/8/2008

I have to start off by saying that I'm a completely neurotic pet-owner. I have 2 dogs (1 Yorkie & 1 Maltese) that are very tiny and sometimes causes me to be over-protective! My Yorkie and I went in to see Dr. Burdon for a simple case of stomach virus. Dr. Burdon took her time examining Bailey, was extremely gentle and patiently answered all of my questions. Dr. Burdon has a genuine love and passion for animals as evidenced by her actions. When I called a few days later with more questions, she called me back within a few hours. My experience with West Chelsea was truly 5 star from the reception desk, veterinary assistants to the doctors. We have seen Dr. Cohen (housecalls only) as well and he was just as great. Oh yes, and lets not forget about price... I was expecting to spend a minimum of $250- Imagine my surprise when the bill came to only $100 for the visit and the meds! Pros: Loving competent doctors, great new facility, friendly helpful staff Cons: none so far more

unnecessary treatment 3/5/2008

I expect to pay more in New York City as rents are higher but these prices are outrageous. I have had pets all my life and have never been charged so much for so little care. I took my cat to be groomed and they sedated her without telling me. They apologized but still charged for the sedation. I took my cat for a sick visit at which time bloodwork was done and turned out to be ""perfect."" Three weeks later she went in for her annual exam and they did bloodwork again that was completely unneccessary. Now they want $475 for a basic teeth cleaning (not including extractions) for a cat that has never had problems with her teeth and lets me brush her teeth at home with a little toothbrush. Sounds like a cat that need to be sedated for a bath, right? Pros: Dr. Pagano Cons: cost more

good place for your pets 5/17/2007

really liked Dr.Pagano, the receptionist always does her best to get us an appointment. They really care about your pet and dont try to sell you unnecessary treatments and medicine.\r Love it here. Pros: long hours Cons: pricey more

Don't take your pet anywhere else! 2/15/2007

I have been a customer for a few years and I have never had a bad experience. Dr. Mlekoday is extremely intelligent, friendly and caring. I would highly recommend this veterinarian as well as West Chelsea Vet Hospital.\r Pros: Great vet, great staff, satisfaction inevitable! Cons: Haven't experienced a negative yet... more

Simply a fantastic vet! 2/15/2007

Dr. Mlekoday is a fantastic vet. I have been a customer for a few years and I have never had a bad experience. She is extremely intelligent, friendly and caring. I would highly recommend this veterinarian as well as West Chelsea Vet Hospital. Pros: Great vet, great staff, can't take your pet to a better place! Cons: Haven't experienced a negative yet... more

Serious and ethical 2/2/2007

The Animal Hospital of Chelsea is a force in Manhattan animal care. I have been burned by four vets in New York City, but Dr. Pagano is truly ethical and highly capable. If you?re at the end of your tethers and need someone who will not bs you, go here. Pros: No B.S. Real. Cons: Busy more

Great doctors, great hours! 1/30/2007

My dog has a lot of health problems, and after trying a few different vets in our neighborhood we finally found Jennifer Mlekoday at West Chelsea. She is everything you could ask for in a vet: smart, caring, conscientious. And she seems to really, really love animals. We've had Dr. Shumacher (SP?), too, and she was awesome. Pros: Hours, Servince more

Puppy suffered needlessly due to their neglect 12/9/2006

I am a first time dog owner and I went to West Chelsea as instructed by my breeder. I had gone there to get a full checkup for my Yorkie. They spent about 5 minutes with my puppy and told me that he was fine. I started to ask questions about puppies and training and her response was ""we have trainers numbers at the front desk that can help you"". And after spending over $100, left with no other information and for a 5 minute visit. About a month later I took my puppy back to see if he had an ear infection since he seemed to be scratching so much. She looked into his ear, prescribed an ear drop for $40 and also had to pay another checkup fee. Came out to about $100 again. I should have known better from the first visit. His ear infection did not go away. I ended up taking him to a groomer and was told by the groomer that his ear infection was caused by the hair that should have been removed by the vet. The vet did not tell me this. all she did was prescribed him ear drops that he did not need. All he needed was a simple plucking of the hair in his ears and he would've been fine. Instead not only did we spend hundreds of dollars but made my puppy suffer needlessly. I am extremely hurt by how my puppy was neglected. I had trust in my vet to take his well being seriously. Never again will I trust them with any of my pets. If you care about your pets, DO NOT go there. This is absolutely NOT ACCEPTABLE. more
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Additional information

  • Hours:

    Mon 08:00 AM-08:00 PM;Tue 08:00 AM-08:00 PM;Wed 08:00 AM-08:00 PM;Thu 08:00 AM-08:00 PM;Fri 08:00 AM-07:00 PM;Sat 08:00 AM-04:00 PM
  • Neighborhoods:

    Chelsea, Midtown
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