I travel a lot for business and don't consider myself a complainer by any means. I chose the Congress Plaza because I needed a location convenient to downtown that I could afford for the weekend when my employer was no longer footing the bill. However, my stay here was so disappointing, I hardly know where to begin. I arrived on a Wednesday evening to a bustling front entrance with no doorman in sight. When I did finally get some help, I found the staff consistently dismissive. When I got up to the 10th floor, I was almost knocked over by the obnoxiously soapy smell. My room was no better - it was a non-smoking room yet reeked of cigarette smoke. The room was in poor repair as well - the cord for the curtains was broken and the room darkening fabric appeared to be crumbling at the bottom. The temperature control was rusted to the point of being unreadable. All electrical outlets run to the single wall switch, so I accidentally turned off the tv and all the lights when I flipped it. The window leading out to the fire escape was broken. I discovered this when I attempted to open a window because I couldn't turn down the heat. Bedding looked moth-eaten.
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