Had extreme trouble trying to get an appointment for senior pictures. Even with proof that the oversight was theirs, they continually tried to put the blame back on me. Phone answering machine was so full I couldn't leave a message for 2 weeks, when I finally did, they did not return my call. When I did get through and spoke to the supervisor, she did not apologize for poor service and refused to accept any responsibility for their oversight; rather, she blamed my student & the school. I would advise parents whose schools use this photographer to request that the county change photographers.
Cons: unwilling to admit any fault
more