I had previously been somewhat of a regular at Lucca and told everyone I know to go there for the great food. However, I will never do this again. I went last weekend and they charged my card for someone else?s meal. Although it was voided, it did affect my available balance. The amount was not immaterial (hundreds of dollars) and I called to let them know what happened. When I received a phone call back I was subsequently cursed out by one of the owners, who took no responsibility on the part of Lucca. Needless to say the cursing was unacceptable and unprofessional; I was completely aghast especially seeing as I tangentially know the rest of the ownership and have heard great things about them. I have never been treated so rudely or unprofessionally and will be taking my business elsewhere, of course. For a professional restaurateur I would have expected much more tact and respect when speaking with customers. Lucca has a lot to compete with on Hanover St, or anywhere else in the North End for that matter, and I recommend you try those places first.
Pros: Good food
Cons: Unacceptably poor customer service
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