Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Lucca
|
|
Review by:
citysearch c.
|
|
Review content:
I had previously been somewhat of a regular at Lucca and told everyone I know to go there for the great food. However, I will never do this again. I went last weekend and they charged my card for someone else?s meal. Although it was voided, it did affect my available balance. The amount was not immaterial (hundreds of dollars) and I called to let them know what happened. When I received a phone call back I was subsequently cursed out by one of the owners, who took no responsibility on the part of Lucca. Needless to say the cursing was unacceptable and unprofessional; I was completely aghast especially seeing as I tangentially know the rest of the ownership and have heard great things about them. I have never been treated so rudely or unprofessionally and will be taking my business elsewhere, of course. For a professional restaurateur I would have expected much more tact and respect when speaking with customers. Lucca has a lot to compete with on Hanover St, or anywhere else in the North End for that matter, and I recommend you try those places first.
Pros: Good food
Cons: Unacceptably poor customer service
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|