I made an appointment with Visible Changes to have my hair styled for a special New Year's Eve. After I arrived at the salon, I was seated and waited 15 minutes before being approached for a shampoo. Consequently, my shampoo person was chatting with a friend while I waited. After the shampoo, I was seated only to wait another 10 minutes for a stylist. Rather than meeting a stylist, my shampoo person informed me that the salon was over-booked and that I would have to wait for at least another hour! I explained that this option was unacceptable because I had a dinner reservation and that I did not appreciate waiting the first half hour of my appointment to learn that I would not be seen by a stylist. I ended up running through the Galleria with a soaking head to get home in time to style my own hair.
more