I support the idea of shoe repair places. Unless your shoes are really cheap, getting them fixed will always be cheaper than buying new ones.
I do not have any experiences with the other affiliates of the Austin Shoe Hospital. I was somewhat dissatisfied with the service at the Windsor Rd. branch, though. They seem to care more about their profit than about their customers satisfaction (even though satisfied customers should mean more repeat business in the future).
PROS: convenience, turn-around
CONS: don't care about customer satisfaction
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