I paid for pictures that are too embarrassing to even hand out to family members. I have called and spoken with a supervisor and am flabbergasted at her response. I asked my daughter while speaking with the supervisor if she was asked to take off her jacket and the supervisor said no child is going to respond truthfully when asked. My annoyance was at the supervisor and not my child and my child knows that. I am also completely offended at the fact that a complete stranger would make a judgment about my child and their truthfulness. I understand the policy according to the supervisor I spoke with that every photographer is mandated to ask the children to take their jackets off, I also understand human error. For what it actually costs you to retake the pictures, I can not believe that there would be a fee for this picture.
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