I have been a client of Elan in RI and just one experience will result in me no longer using Elan. If youre thinking about using the salon in Canton, you may want to reconsider. My sister was getting married and booked 14 appointments for her bridal party the day before the wedding; those appointments were booked months before and confirmed one week before. When my sister showed up, ALL 14 appointments had mysteriously been "cancelled." The salon was "unable to find" my sister to confirm even though they had her correct phone number. My sister and I have contacted the salon manager and left multiple messages to discuss, and have not heard back. My sister only got a call from a local manager to apologize (and not politely). This type of conduct is unacceptable and I caution anyone else about using Elan, especially if it is important.
Cons: Attitude, Non-responsiveness
more