Out of the hundreds of massages Ive received in my life, Id never gotten up mid-way through, until my experience here. My massage therapist admitted to being very tired once I was on her table, and her work was very sub-par. After I repeatedly requested more pressure, (she assured me she knew deep tissue massage) I finally gave up, and ended the massage half way through. Certainly, everyone has an off day.
Unfortunately, despite my complaints to the management, I was still charged for my time on the table. After explaining the situation further, the manager assured me there was something in the mail for me to make up for the poor service. Nothing ever came even after I followed up.
Im all for supporting local businesses, and have been to the Body Cafe many times, but Ill not return here. Disregard for the customer is unacceptable.
Pros: great concept
Cons: poor follow up
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