Worst experience of our Seattle trip. I took my parents to Seattle to celebrate their 40th Anniversary and we were going to take the Locks cruise. We arrived about half an hour before the next departure, purchased our tickets, and was told to wait in the center area and that a bus would be picking us up and take us to our departing location.
They announced the bus would be arriving and to move out to the street which we did along with a couple of other couples however we never saw a bus for Argosy. Finally, one of the other couples went asked about the bus and found out we were all standing in the wrong place. They failed to tell us we had to walk further north along to pier to another loading location for the bus. By the time we found out the bus had already left, we missed the cruise, and the next one wasn’t scheduled for 3 hours later.
I went back to the ticket counter and demanded a refund and asked to speak to a manager. I was sent to a building along the pier to speak to a manager. I explained to her my experience and all she said was we knew we were missing some passengers and looked for them. I know that is not true because the person at the ticket counter could see us the whole time we were waiting for the bus and never helped us. The manager made no effort to get us on that cruise or the harbor cruise that was leaving in 15 minutes. At least I did get a refund but the experience ruined my parent’s anniversary. If you’re going to use this company make sure you know exactly where to be or you will literally miss your boat.
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