I have been a client of Riata for a long time but my recent experience is causing me to go elsewhere for my service and repairs. I had my vehicle towed to Riata last Friday and it took them until the following Tuesday to get it back to me at which point I was told my battery simply had a bad cell. Great I'm back up and running I'm thinking! The very next morning I go to start my car and head into work and it won't start again. I then had my brother help me out with a jump and my wife took the car back in to them. A full day later I finally had to call my advisor Dolores back only to be told that they wouldn't even be able to get my car looked at it to get it diagnosed properly for at least a week or two as they had to many other customers at the moment. In the mean time they couldn't provide a rental to help my family of four handle day to day transportation or even a partial refund of the $250 I had paid for a new battery to fix the issue that was still not addressed. Then when I asked Dolores to get my vehicle towed to a different dealership that wasn't backed up and who could help me with a rental on the following Friday I find out Saturday, again when I called her, that even this simple request could not be met as she was to busy helping other customers to make a simple phone call. I would not recommend anyone do business with Riata at this point as there customer service, communication, and timeliness are horrible.
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