I reached out to to this company on 1/11/2020 regarding a rental property in Illinois. My clients had several questions and although none of the questions were answered at this point, my clients applied for the unit anyway on 1/13/2020. I am actually still waiting for my questions to be answered and whether or not my clients application was accepted. I haven't heard from Edward Young since 1/14/20 and according to him it would take 2-3 business days. It's pretty simple, YES they have been approved or NO they were'n't approved and we move in or on. The service did not live up to my expectation at all. Fortunately, my clients went on to another Management Group that valued and respected their time. They are now settled in their new place and are firm believers that everything happens for a reason. As a Realtor, its difficult to provide clients exceptional service when I have to deal with unfortunate situations like this. For what it's worth, needed to share this!
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