Windows were installed, and all appeared to be well. There was a broken window the installing crew had broken, wrote this on the paperwork and the crew agreed to come back once the replacement was in. No call, so I called asking when this would be taken care of. 21 attempts, a BBB complaint and several emails and still no reply as to when this will be replaced if ever. I will file a complaint with the Texas Attorney General, and also the manufacturer they represent. I don't expect that any of this will do any good as they refuse to respond. So they get 2 stars because the rest of the project was done to code and passed inspection from Windstorm. However the BBB still shows a A+ rating, and we are not sure how that happens! If you choose to use them, do not pay until the job is 100% complete or risk never hearing back from them again. This is where I went wrong!!
more