Both men were very helpful in answering my questions and both were very kind and personable. The reason for 4 star rating: two issues - 1. I didn't know the overflow safety switch was an additional cost of over $200, I thought it was included in the $900 quote. 2. They didn't finish the overflow connection pipe from WH to the drainage pipe but they came out the next day and finished it - Other than that they were great and I will recommend and hire them again. B
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