I ordered flowers to be delivered to my wife's office. I was told they would be delivered before 4:00pm which is when she leaves. The flowers arrived at 6:30pm after she had left for the weekend. In addition, they weren't even the right flowers. I called the so called "customer service" number and this is what happened : first call made me go thru a bunch of automated press this if this bs and then eventually hung up on me, call 2 I sat on hold for 45 minutes, call 3 I pressed the option to order flowers and they picked right up, after telling them why I was calling back on hold for 25 minutes, finally a person picks up and is zero help, transfers me to a "supervisor", after holding for another 15 minutes they pick up and then after hearing what I'm calling about hangs up on me. Call 4, again the same on hold for at least 30 minutes, guy tells me all the supervisors are out of the building and he can not make a decision. call 5, finally get a hold of a supervisor that is back in the building, they tell me that they will have the flowers picked up and will refund my money on Monday. Monday has come, the wrong flowers are still in the same place they delivered them and I have not received a call or email from this horrible company. I have made 4 calls today, over 2 hours of dealing with this and still no resolution. Every time I speak to someone new I have to start from the beginning. DO YOURSELF A FAVOR AND DO NOT USE THESE PEOPLE. BELIEVE THE REVIEWS. THEY ARE AS BAD AS IT GETS.