Repairmen, Tom LaFlex was great!
Our three year old high velocity whole house air conditioner stopped working. Checking the unit I saw that the overflow catch basin was full of water and a shutoff sensor had thankfully turned off the system before flooding the second floor. I siphoned the excess water and called Uptown Plumbing (who had installed the system) and they scheduled a repair person for 8:00 a.m. the next morning. Tom LaFlex showed up on time and checked the system, found that there was some blockage in the drain and that the system wasn't cooling properly. The condenser outside was overheated. Tom explained everything he saw and what would be involved in fixing it. He also explained Uptown's annual maintenance program that would cover our boiler, water heater and air conditioner.
Tom got the system running again but a TXV part was needed. He told me how to cycle the cooler with just a fan to keep us comfortable until the part could be installed the next day. Tom was back first thing the next day with the part and the good news that the repair was covered under our warranty. We still signed up to have Uptown do the annual maintenance on all of our systems.
Thanks, Tom, for a job well done.