I came to Hansen physical therapy because of their reviews on Yelp and Google. At first I found the practice a little odd considering the rooms they do physical therapy in are the size of a shoe box but decided to continue.
A couple weeks into my appointments I was asked to move my scheduled time (2 PM) because another client would like that time slot. I found it rude but I am a stay at home mom due to my back injury so my schedule is a little more flexible than someone working. I agreed to change my scheduled time.
Today I had to cancel my appointment for the second week in a row due to my sitter. I was already very frustrated with her and called to let them know I was going to move my scheduled time to Fridays at 4:30 and have my fiance' get off work early so we no longer have to rely on our sitter.
As if having to pay a $50 cancelation fee wasn't enough the receptionist called to let me know Kevin is no longer interested in working with me because I can't show up to my appointments.
For anyone who is a mother, they know the difficulty that comes with finding committed childcare. It is one of the hardest things about being a mom. So my suggestion is, if you are a mother... Please do not go to this practice. I made it very clear that missing my appointments had nothing to do with my reliability. But, he did not care.
From one mother to another, find a therapist that cares about more than just a dollar.