The great news is that Eric is professional and courteous to a fault and explained the bad news that we have to have a duct cleaning and additional $1700+ worth of work done very well.
Eric did everything he could to soften the blow, but it was a little surprising since your company replaced our entire HVAC only 2 years ago. Eric is the most thorough and professional techs you have sent for a check up. It did seem that after heavy questioning from my wife that on the tech side there are varying levels of training. She will most likely call the owner.
more