The great news is that Eric is professional and courteous to a fault and explained the bad news that we have to have a duct cleaning and additional $1700+ worth of work done very well.
Eric did everything he could to soften the blow, but it was a little surprising since your company replaced our entire HVAC only 2 years ago. Eric is the most thorough and professional techs you have sent for a check up. It did seem that after heavy questioning from my wife that on the tech side there are varying levels of training. She will most likely call the owner.