Like everyone else writing a review I have experienced the same. Upon my initial service I contacted Consolidated to get my account setup. When choosing a package I was told about a promotional offer for 15mb download at $39.99/mo. I said "Ok...I will go with that". Then the sales person comes back and says "I am sorry we only offer 10mb download". I responded "I guess I don't have much of a choice. How much is that?" Consolidated sale person responds with a $49.99/mo. Wow! $10 more per month for less than what was offered. I told the sales person I would like to go with the special price and just take the lesser internet speed. She said "I am sorry I can't do that". I asked "So you mean you are going to charge me $10 more per month for 5mb less. How much sense does that make to you?" I got crickets.
Since then I have had several issues with inconsistent internet speeds and now them increasing my bill after a year of service. Unfortunately this is my ONLY choice for internet service and Consolidate knows it.