RIP OFF. This company will not stand by its product, which in my case was vocal coaching. After clearly stating my goals and hopes as a singer, wanting to better my singing ability to the next level, I constantly encountered instructors who simply wanted to talk or have me warm up my voice for the bulk of the session. VERY LITTLE singing actually happened. I tried different instructors and had the same result with almost every one of them. One in particular simply got up from the Skype session and kept walking off. He then advised I should look up Michael JaAnother was a talker and constantly interrupted. Yet another sat in her chair and wanted to "get to know me", after we had already talked on the phone. The entire one hour was spent talking. I tried to recover this and was told "she needs to be compensated for her time." Time for what? The first instructor was ok, except that she promised me connections in the industry and gave me ideas of where we would go with my vocal ability. AND asked me to join her Christian dinners on Friday nights. I believe that to be a blurring of the lines. She did not make good on her word and so we had a falling out. And I called TRM immediately and they refused to stand by their product and would not give a partial refund. I simply wanted out of the package. Instead they kept offering me instructors, who were pretty much a cookie cutter of each other. Until I had used up all 12 lessons with different instructors, with a person named Brett adding insult to injury at the end by sayng "We'll give you the last lesson as a refund at the discounted rate and we will no longer do business with you."