If there was a "zero" star option I would have chosen that! This company is a poor example of customer service. I'm a fairly new customer to them. I had them come out to inspect my furnance in early October and at that time I signed up for their $99/year safety inspection. During that visit I received good service with them. Well tonight my furnace stopped working and I called the emergency after hours number on their website. The gentleman who answered was nice and took my information, quoted me $149.95 emergency after hours fee, and promised to have the on call technician call me back. Well over and hour later I still had yet to hear from the on call technician. I called yet again the emergency after hours number and spoke with a nice woman who again took down my information and promised to have an on call technician call me. Well about five minutes later a different woman called me back. She said she actually worked for Mike Williams and said that because this after hours emergency was after 10 pm it was going to be $220.95!!!! I tried to explain to this woman that I called the emergency after hours number over an hour ago and was waiting for the on call technician to call me back plus that wasn't the price that I was quoted by their after hours emergency representative. She then proceeded to tell me that the after hours representatives did not work for Mike Williams SHE DID!! She also proceeded to tell me that I would have to give her a valid credit card number up front before she would even call the on call technician who was in bed sleeping like she was! This Mike Williams employee was VERY RUDE and inconsiderate to a new customer. I'm quite disappointed by this company, their employee, and their service! I will never use Mike Williams again, nor will I refer any of my friends or family to them!!!
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