We had a Kinetico system installed when we purchased our home 33 years ago. We could tell it was not working properly because we started seeing a white residue in our pet's water bowls as well as hardware in the kitchen & bathroom. After an evaluation by American Water of our 33-year-old system, we decided to purchase a new unit. We went through a simple process to finance our purchase and one day later, we had our new Kinetico system. Both technicians with American Water who worked with us were professional and knowledgeable. And that has been true for the last 33 years as they regularly serviced our unit. We definitely trust Kinetico to manufacture a solid product due to our experience with our first unit so we were completely comfortable with purchasing a Kinetico system again. Linda Bell
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