American Water Kinetico

American Water did a Great job installing my water softener. The gentleman that did the install was very professional and explained my new system and answered all my questions. Mr. Watson was awesome in explaining in detail what my system could for me and my family. I totally would recommend American Water to everyone I know. more

Remaldo was very professional and knowledgeable about the products and services. I moved to Round Rock, Tx in 1988 and became a customer when the company opened. When I have needed a system in homes I have owned I returned to Kinetico and I have always recommended American Water/Kinetico to others. Thanks for being there. more

American Water was recommended by several households in our neighborhood. They are listed as experts on our Kinetico water softener. They quickly responded to our request for annual maintenance (hadn't been completed by previous owners for 10 yrs). They gave us lots of good information and gave us credit for the visit/service toward a water prefilter for the whole house. They installed the new prefilter tank accurately, efficiently and at reasonable price. more

Excellent service and product more

Very knowledgeable! more

The whole team was very professional and timely. more

It was a pleasure to have someone as knowledgable and candid as Brittney to explain our water test and available products to help us soften our water hardness and extend the life of our appliances. We are very pleased we trusted American Water. HDH more

It's not often that I'd write a review about a product that costs money, but then in the final analysis, I would be less than totally honest if I didn't say I was COMPLETELY satisfied with all that I came in contact with from this company for beginning to end. Starting with Ellen who took my first inquiry phone call 4 months or so ago, who spent a great deal of time on the phone explaining and answering every question I had about the products. Then Romaldo, who came to my new house and spent close to 2 hours going thru the product again as well as the benefits that would be received if purchased. And then Cody the technician who installed the product and took the time to completely orient me to the workings, and how to maintain the device. Overall, a very "customer oriented" organization as well as a top notch product, certainly to be worth the expense. It was easy to note the pride each person has for the organization and product line. Thanks to all. Job Well Done!!! more

I initially went to Lowe's in Temple to have a Soft Water System installed. I paid the $35 for someone to come out to look at my plumbing that took 2 minutes. Two weeks later, I called Lowe's Customer service to find out when someone was going to come buy, they said they are looking for a plumber. Another two weeks later I still haven't heard from them. I called American Water after hearing them on KLBJ the customer service lady was very pleasant and they had someone at my home in a couple of days to look at the plumbing and test the water. The system was installed within 3 business days after we made a decision. The plumber did an excellent job and was there when promised and was out in about an hour (I was pre-plumbed). more

Recently we had to replace the original Kinetico Water Softener we had installed 30 years ago. It has more than paid for itself over the years. The company that installed the original was no longer available so we found that American Water was now the Kinetico Dealer around Austin. Justin came out and inspected our old one and helped us find the replacement that best suited our needs. He gave us what I considered a very fair price for the trade in. Kyle was the service technician that came out and did the installation and he was very informative during the install and very efficient. He was in and out in about 2 hours. Overall, we are very pleased with the sales and installation of our Kinetico from American Water and highly recommend them. more

American Water was easy to work with, came on time, installed our new system, and explained everything very well. Very satisfied. more

Very good saleman more

The sales contact, Donny, was immediately responsive when I emailed a number of questions about the options he had presented during our meeting. The installation went very smoothly, and I am pleased with the results. more

We had a Kinetico system installed when we purchased our home 33 years ago. We could tell it was not working properly because we started seeing a white residue in our pet's water bowls as well as hardware in the kitchen & bathroom. After an evaluation by American Water of our 33-year-old system, we decided to purchase a new unit. We went through a simple process to finance our purchase and one day later, we had our new Kinetico system. Both technicians with American Water who worked with us were professional and knowledgeable. And that has been true for the last 33 years as they regularly serviced our unit. We definitely trust Kinetico to manufacture a solid product due to our experience with our first unit so we were completely comfortable with purchasing a Kinetico system again. Linda Bell more