I called to request an estimate for bathroom and kitchen plumbing work to install new sink, counter and faucets. The first call I was placed on hold and reception did not return. I called back as I work hard to utilize local Kirkwood business. I requested an estimate and she promised to have someone call me back which they did next day and then told me they would charge time/materials and were not willing to provide free estimate. Sorry Kirkwood Plumbing in this day and age you service, courtesy and professional earn negative stars.