I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total.
I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months.
It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis.
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