Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Curtis Total Service
|
|
Review by:
Guest
|
|
Review content:
I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total.
I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months.
It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|