I know that every business has their star employees and their "bumps on a log" employees. I seem to have found most of the "bumps" at ARS, but Lahousine Housse is NOT one of them. He spent 4 hours repairing a 3 month old unit that had already quit twice in one month. He made sure that everything was clean and in it's original place after he completed the repairs. He even went to EVERY A/C vent with his meter to make sure the air temp was correct. If you have to use ARS, request that 'Housse' comes out, you won't be disappointed.