Honestly, if I could give this service no stars, I would. It cuts out constantly, we've had the router replaced at least 3 times and every time they say it should fix the problems we're having and it never does. They are extremely pricey and very difficult to work with. Being near old Katy, this is the only option of internet service we have, which is STUPID. This highest rating this service has is 2 stars, c'mon people. It's terrible, and even if you pay more to get faster internet, it's still terrible. At 5:30 pm, I can't watch videos higher than 240p. That's ridiculous. If you can get anything else, go with them.