Was easy getting a Saturday appointment when I couldn't get it with other companies. The office called to confirm the appointment the day before and to let me know who to expect. Dan C. did a great job covering the area to be cleaned to eliminate any mess and then gave me some tips afterwards about the best way to operate my wood stove. I think the service was a bit costly for a simple chimney sweep but I did get a Saturday appointment for which I'd expect to pay a premium. Would definitely recommend.