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A month and a half long nightmare that still hasnt concluded - Review by Guest | 4AllPromos



A month and a half long nightmare that still hasnt concluded 12/17/2015

My experience with has been a living hell since the first day that we ordered 250 custom mugs to give out to our clients as a Holiday thank you for their business. The initial order was placed on November 2nd 2015. We at first weren't happy with the product quality that we received (to no fault of theirs). So we tried reaching out to the company. This is when things started to fall apart!! Kim Robinson, was our contact at all 4 promos and after days of waiting to hear back from someone on their end, she finally did. She gave us some options as to how we can move forward, and then told us to reach out to her the next week with a decision on what we would like to do. We reached out early that next week and didn't get an E-mail response for 4 days. So i called and they informed me that Kim was on vacation and that her replacement was behind and probably "in the weeds". The person on the phone literally said that she was in the weeds. So we reached out to her back up and after a couple more days of no response she finally replied with saying that she was aware of our situation and that we should wait until Kim gets back from vacation because she will be better suited to deal with our replacement order. So after waiting for Kim to get back she gave us some options and we were happy with the options she gave so we chose accordingly. She said that if we returned the product we weren't happy with that she would deduct the shipping cost from the next order, that was a straight up lie and she denied every agreeing to do that in the first place. But! we continued on because at this point we just wanted these mugs to give to our clients. So we chose a replacement product and asked to be sent a sample to insure its integrity. So she did. And we loved it, so we tried to place an order with her, and that is when she informed us that they were out of that product and that we would need to choose another. So we chose yet another and placed the order after she insured us that it would only take 24 hou more
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