I love to shop at The Hem when vacationing in the area. I have never asked for assistance there and cannot speak to that part of The Hem's mission. However, if you like thrift store shopping, you can always find something interesting. Great selection of books and kitchen items, china, etc. Some of the prices on the used furniture do seem a bit high, but other items are frequently a good deal. If what I purchase helps someone in need, all the better. Personally, I have found their volunteers at the check out to be nice and helpful.