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HORRIBLE service - Review by Guest | Road Track & Trail LLC

Road Track & Trail LLC

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HORRIBLE service 1/14/2015

Purchased snowmobile, within 2 weeks and under 200 miles, the engine 'burned down". Took it back and they said they would repair at cost and charge no labor. We paid over $1300 on the engine rebuild. Picked up the sled and during the 2014 snowmobile season the sled immediately didn't run right. Contacted RT&T and they said they didn't have a computer to check the sled, so we were to take it to a Skidoo dealer, upon doing that, it was found that the heat sensor was never plugged back in after the rebuild. The sled still didn't run right. Seemed to miss when going fast. Upon general servicing after the 2014 season, it was found that the crank was never replaced, which in turn caused all the replaced parts to need replacing once again. Now we sit again with another engine rebuild and a bill of over $2000! I would NEVER recommend them! They have a huge showroom and it's a bit overwhelming, but don't by from them. Spend a bit more to go to a place that can be more personal with better customer service! more
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