Road Track & Trail LLC

Purchased snowmobile, within 2 weeks and under 200 miles, the engine 'burned down". Took it back and they said they would repair at cost and charge no labor. We paid over $1300 on the engine rebuild. Picked up the sled and during the 2014 snowmobile season the sled immediately didn't run right. Contacted RT&T and they said they didn't have a computer to check the sled, so we were to take it to a Skidoo dealer, upon doing that, it was found that the heat sensor was never plugged back in after the rebuild. The sled still didn't run right. Seemed to miss when going fast. Upon general servicing after the 2014 season, it was found that the crank was never replaced, which in turn caused all the replaced parts to need replacing once again. Now we sit again with another engine rebuild and a bill of over $2000! I would NEVER recommend them! They have a huge showroom and it's a bit overwhelming, but don't by from them. Spend a bit more to go to a place that can be more personal with better customer service! more

WOW!! WHAT A PLACE!!! Road Track and Trail has the most bikes in one place than I have ever seen. Last May I purchased a VTX 1300 R from Mike. It had been about 8 years prior that I had owned a bike. I went in looking at Shadow 750's. I explained to Mike that I would be using the bike to make some long trips but mostly local rides. He suggested that maybe the 750 would not be a large enough bike for me on longer trips. I am a die hard Honda guy so he pointed me to the VTX's. Boy am I glad he did! This bike does everything I want it to out on the open road. I never sensed any pressure to buy. I was worried that I would receive the old "used car dealership" treatment but that was not the case. I made about 4 visits to the shop before I bought. He took the time with me that I needed to make a choice even though he was very busy. He gave me my space and checked on me to be sure all of my questions were answered. Finally, I bought the bike! I wanted to ask him to lower the price just for the sake of it but the price was already priced much less than I could find it anywhere else. (I did my research) 3,000 plus miles now and I am 100% satisfied. I have sent many friends to Road Track and Trail to look at bikes. They have a great service department too. They winterized my bike for me and attached a battery charger to the bike. Hats off to Road Track and Trail. I will buy my next bike From them. Without a doubt. If they keep it up, they have a life long customer. more

Most used bikes i've ever seen in one place: The guys there were very friendly. They knew their stuff. Very good selection of used motorcycles. See Scott he's the best! more

You're very terrific more

Wow. I was amazed to find this place. They have the biggest used bike selection you will find. Great inventory. No pressure sales team. Ryan sold me my new toy and I highly recomend him to anyone. He was honest, helpful and didnt play games. My marauder rides awesome. Thanks road track & trail. You have another life long customer. more

What Andy said! except I actually did buy my bike here. During my first visit Todd helped me and my friend Peter navigate the aisles of this place (which happens to be a mile from where I grew up in Big Bend, WI, geez, what are the odds?!??) which is huuuuge. Pulled out a ton of bikes from both the cruiser side and the sportbike side. Really spent a lot of time with us. My second visit, with my dad, I had decided on getting either a Ninja or a Suzuki GS500. They were clean out of the Suzukis, but I sat on a bunch of Ninja 250s and 500s. Todd was super helpful but never pushy. On my third visit, I went by myself and Todd was helping someone else when I walked in. He saw me and waved "Hi Sandy!" DOH! Come here often? Uh, yeah, I guess so. I made my purchase (2008 black Ninja 500) that day and he, the finance dude Steve, and everyone was so very friendly and helpful. A mechanic even rode it down to my parent's house as I was terrified of riding in traffic (since I had only taken the MSF classes and dinked around a parking lot). Sweet! Super nice people, and they gave me a 30-day warranty in case anything went wrong, which nothing has. The bike was in great condition, and they take pride in making sure their bikes are ready to hit the streets once they leave the showrooms. Decent prices that reflect KBB values, more or less. And they are willing to negotiate, within reason. Before I left, Todd walked me through the bike, showing me all the basics, how to check the oil, put in gas, take off the seat, basic stuff, but good for this newb to know. He even offered to help me with my skills as a group of them go out riding on Sundays and don't mind hanging with the newbs. Or at least that's what they said. ;) Haven't taken him up on this offer yet as I want to practice a bit more on my own, but awesome of him to offer the help! :) Highly recommend. Good guys all around. :D more

"A new Loyal Customer Ive been shopping around looking for a 06 Vstar for about 3 months now. I live in Rockford IL and found out about Road Track and trail from an ad in cycle trader. From the first phone call to my last visit to pick up my new bike Adam was very nice and honest. He sent me over 30 pictures of the bike and even showed me a little scratch that was on the tank! When I arrived at there it blew my mind how many bikes they have and how well they responded to my needs. I am very happy I decided to buy from Adam, he really made the whole buying experience a good one. Ive had my bike now for about 9 months and I Love it. Havent had a problem yet. Thanks guys for everything. Going on a ride with my son the summer and cant wait to ride to california and feel safe that my bike will make it!" more

Thanks for everything more

Just a quick note to compliment you on a tremendous staff you have and to tell you about the wonderful buying experience I had recently. I purchased a 2007 FJR from RRT last week and couldn't be happier. On the phone Adam was very professional and gave me straightforward answers to all my questions.(and I have a lot of questions!) He didn't make me feel uncomfortable during the negotiation process and made everything go almost effortlessly. When I got to the store, he treated me the same way. He had all the time in the world to help me and did a fantastic job doing it. The rest of your staff was great too! I interacted with Mike(mechanic), Dean, Ben, Chad, Garrett, and "Butter" in person and Todd and Mike(parts)on the phone. All were friendly, helpful and seemed very happy with what they were doing. Nick, how did you manage that? You should write a book! So let me thank you in a big way and again say I had a great experience at your business and respect your staff for all their help. more

Wow, what can I say? I really love the Z1000. This bike is better suited for my efforts to ride like a responsible adult man than was the CBR1000. I believe I got a good deal and have no regrets even though I've had a couple problems with it. The response form all of you has blown my mind and has impressed EVERYONE I have shared the story with. more

Just wanted to drop a line to say a big thanks to the whole crew. As hectic as things were at the Midnight Madness sale, everyone took absolutely fantastic care of my wife and I while we worked our way through picking up a 2003 HD 1200 Custom. I'll have to say, without hesitation, that the experience from the customer end was one of the finest I've had in my 40 years of breathing. Being treated like that on a slow day would have been awesome, but on a night like that? Top Notch! The trip home was very enjoyable 100 miles of back roads at night... expect us to make the trip again when our finances and your inventory line up for that Heritage Softail Classic I've always wanted. Additionally, I Hope to have yo hear as many times as possible, "Aaron and Shan-Aan sent us.. said you guys rock!" Thanks again! We'll be seeing you soon. more

I want to let you know how thoroughly pleased I was with all aspects of my Honda CBR trade-in and purchase of a BMW 1200GS. It started when I pulled in to the back lot, where I was greeted merrily by Butters who unloaded my CBR for inspection. I should mention as well that Butters spent about 20 minutes with me during the loading of my "new" bike explaining how to tie-down a bike including different tie-down tricks and preferred tie-down location.s Great teacher, and it made the drive back to MPLS through the snow a stress-free event. Tod was great, from our first conversation through closing the deal. Knowledgeable and helpful every step of the process. He never came across as a "salesman" but rather a resource in helping me think through the GS purchase. I felt at easy and absolutely comfortable with the transaction and feel it was a fair deal for all. Finally, I should mention how helpful Joe was. I know he was busy working on bikes, but he took a fair amount of time discussing the bike with me, how his father-in-law used it, and answered embarrassingly simple questions thoughtfully, thoroughly, and patiently. In short, it was a great experience which I've already relayed to a couple of friends. I know where I'm buying my next bike, and hope to send some buddies your way! more

What can I say. Adam was awesome selling me my bike and Chad refused to give it to me until it was set up absolutely perfect, just the way I wanted it! I can be difficult to please, but both of them EXCEEDED my expectations. They both deserve a raise! Perhaps Chad can get some hair. I will definitely be referring people to you, and coming back for my next bike! more

Hey Garrett, I am the proud owner of a new HJC helmet, thanks to you. Just wanted to let you guys at Road Track and Trail know how much your involvement with our group is appreciated. We had a great weekend, perfect weather and rode almost 200 miles. The highlights were a stop at Lake superior, waterfalls, sand dunes, and of course winning the beautiful helmet. Last year I sustained a concusion ripping around the sand dunes. Technically my helmet needed to be put to rest. Thanks to your generosity, I am fully protected. more

Ryan, thanks for the excellent service... I am very happy wtih my 07' Kawasaki ZZR 600! You're very terrific! more