Our hot water tank need some “help.” On Friday, we contacted American Home Shield (AHS)Warranty Program that we have had for 9 years. They sent our American Plumbing Services to do the job. We received a call from American Plumbing Services the same day to schedule an appointment. Chris, the owner, stated that a plumber would be out on Monday and that we would receive a call Sunday with a time span to expect the plumber. Sunday came and went without any phone call (should have been our first clue). Monday came and when it was late afternoon we called to inquire when the plumber would arrive. Chris told us she was not even aware a plumber was suppose to be out on Monday (clue #2). Chris scheduled an appointment for Tuesday. The plumber arrived and he and my husband examined the hot water tank. The plumber stated the tank needed to be replaced and we would be good to go. He would place the order for the tank with AHS and call with the installation date. On that Thursday we had voicemail from the plumber stating it would cost us an additional $289 to have the tank place. We called the company and Chris told us she did not have the paperwork in front of her so she could not answer our questions. We contact AHS who listed the 3 additional parts we needed and then mentioned a disposal fee of $94 the plumbing company charges. We immediately called a certified plumbing company for an estimate. The owner himself came out and gave a definitive/ all included quote the same day. It did not include any of the parts American Plumbing Services were charging. The plumber stated we did not need those parts and had others they were charging. The story gets better, but I will cut to the chase.:
1. DO NOT USE American Plumbing Services unless you want to get ripped off and receive terrible customer service.
2. AHS, who use to be a good company, has gone to the dogs. They believe the contractors they work with than the customer who pays their month bill for their services.