I lease a building next to B&W Plumbing formely B& B Plumbing. The landlord of both buildings hired B&W to install a toilet because the water at my office had been shut off since 07/01/2014 because of a toilet running constantly. I provided the toilet and the landlord was to provide the install. After toilet was installed which by the way they did a great installation. The water had been turned off but I was told by the water department that the plumber could turn it on when he installs new toilet. B&W did not do that. Apparently the landlord told them that Cobb Water shut the water for none payment even though I had give her the document from Cobb showing it was off because of 3.8 gallons of water going through the meter per hour. I called B& W's office today to ask them to come test the toilet because the water authority had given my office permission to turn the water on. I called to B&W's Office today to ask them to come test the toilet as that was the instruction given to my office secretary by the Rep from B& W that installed toilet on 07/15/14. The gentlemen started yelling and screaming in the phone that I need to go pay my damn water bill and that he was not coming to turn no water on etc. I kept telling him that the water was already on because the water authority gave us permission to turn it on but he kept shouting go pay your damn bill. I ask him 2 time if he was the owner and he said yes I am the owner B& W you know me. He would not let me explain to him what the issue was he went on the false information that the landlord gave him insisting that my water was off because of non payment. Until the toilet leak in June my bill is usually $10-14 a month. We do not use any water in the building for drinking. We only use the toilets. I can only assume my race is the issue. all I wanted was B& W to come test the toilet that they had installled. I plan to file a complaint with BBB.
Again the toilet installation was very well done.
more